Comments on: The Ethics of Doing the Right Thing http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/ Thoughts and Fiction of Bobby Revell Fri, 05 Feb 2010 20:29:08 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Mike http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-16315 Mike Thu, 08 Jan 2009 16:34:15 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-16315 Bobby: I am with the parent company that issued the franchise to your former employer. We don't condone any of the practices you described in your blog and can do something about it. Send me more specifics. Thanks. Bobby: I am with the parent company that issued the franchise to your former employer. We don’t condone any of the practices you described in your blog and can do something about it. Send me more specifics. Thanks.

]]> By: Dave Myers http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-16165 Dave Myers Thu, 01 Jan 2009 19:49:38 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-16165 Doug you say you'r an AAMCO Good Guy Owner nowever how do you explain''www.rip off report.com ref. AAMCO''? Hundreds of customer complaints.Go to''AAMCO scam'' and again hundreds of customer complaints! ARE ALL THESE FORMER AAMCO CUSTOMERS WRONG? Over the years AAMCO has been busted by a large number of Government officials;ie,State AGs,State DAs,State Bureau of Auto Repairs and the list goes on & on.You've read the various comments & complaints as written here-in. Again are all these people wrong? I own a auto repair shop and have learned over the years to NEVER,NEVER,NEVER SEND/RECOMMEND ONE OF MY CUSTOMERS TO A AAMCO SHOP...NEVER! Doug you say you’r an AAMCO Good Guy Owner nowever how do you explain”www.rip off report.com ref. AAMCO”? Hundreds of customer complaints.Go to”AAMCO scam” and again hundreds of customer complaints! ARE ALL THESE FORMER AAMCO CUSTOMERS WRONG? Over the years AAMCO has been busted by a large number of Government officials;ie,State AGs,State DAs,State Bureau of Auto Repairs and the list goes on & on.You’ve read the various comments & complaints as written here-in. Again are all these people wrong? I own a auto repair shop and have learned over the years to NEVER,NEVER,NEVER SEND/RECOMMEND ONE OF MY CUSTOMERS TO A AAMCO SHOP…NEVER!

]]> By: Doug http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-16111 Doug Tue, 30 Dec 2008 04:44:38 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-16111 AAMCO Owner here: Not every AAMCO fits the experience described above. Most AAMCO's (not all, but most) are decent small businesses that try very hard to please the customer. Most, just like mine, believe in honestly assessing the vehicle and determining the problem (if there is a problem), and the best way to fix that problem, without a preconceived notion of what that outcome should be. AAMCO's Customer Service Manager school (CSM school) does require memorization and honestly, having been in sales all my life, I hate to memorize because it feels fake. I learned a long time ago, the best way to sell is to first sell yourself, then your company and finally, after you've accomplished the first two, sell your product or service. AAMCO's CSM school and the memorization they require, in the context of taking someone who has no experience in the Transmission industry and trying to get them ready to successfully go back to a center, is okay as a way to provide the newbie with a sales track to run on. But that's it. Doug AAMCO Owner here:

Not every AAMCO fits the experience described above.

Most AAMCO’s (not all, but most) are decent small businesses that try very hard to please the customer.

Most, just like mine, believe in honestly assessing the vehicle and determining the problem (if there is a problem), and the best way to fix that problem, without a preconceived notion of what that outcome should be.

AAMCO’s Customer Service Manager school (CSM school) does require memorization and honestly, having been in sales all my life, I hate to memorize because it feels fake.

I learned a long time ago, the best way to sell is to first sell yourself, then your company and finally, after you’ve accomplished the first two, sell your product or service.

AAMCO’s CSM school and the memorization they require, in the context of taking someone who has no experience in the Transmission industry and trying to get them ready to successfully go back to a center, is okay as a way to provide the newbie with a sales track to run on.

But that’s it.

Doug

]]> By: Ray http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-12454 Ray Tue, 30 Sep 2008 04:13:23 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-12454 Well, let me share my experience.. I've recently been (supposedly)hired at an AAMCO.. Though it's going on 3 weeks and i havent seen a cent, or a W2, it pales in comparison to the "Program" they have in store for you... They are smart, they know how to get you in, and slowly lay it on you, whats about to happen to you.. You are meat grinded through psychological breakdown when you go to their "Customer management training".. Which they sent me to in Sacramento California... These people are there to break you down mentally, militarily, and hopefully mold you into the robot they want you to be by ridiculing people in front of the class, A well known tactic is, throw EVERYONE out of the class and require that you recite in PERFECT verbatim, their fake robotic 100 paragraphs.. They KNOW you cannot achieve their standards, Maybe Brad Pitt could, he's an actor after all... They doc you 3 points for substituting the word "You've" for "You have".. 2 for the "You have" and 1 for not saying "You've".. They require a 75% accuracy .. Whereas, someone just coming from flipping burgers, might actually learn a few things about service writing, they're service managers will always perform less than an experienced one... On to their sales tactics... They quote a rebuild, without a torque converter.. YOU NEVER SELL a tranny without the torque converter!! But now they have you by the balls.. Your transmission is apart, and $700 in Torque converter, tranny cooler, planetary gear ETC is added to your bill.. NOW, i can understand the planetary gear, ITS INTERNAL you cant see it but, the Torque converter has to be replaced 99% of the time.. They don't tell you that til after the initial sale... No more ranting but, AAMCO doesnt work for the employee of the customer... In ALL my 20 years service writing and bringing in 95% of the customer off the phone, I NEVER thought i'd get caught up in something like this.. It's my worst nightmare to be robotic and ingenuine and dishonest to the customer.. Which is why i'll be talking my last time to the owner... A good service writer knows how to take care of the customer and KEEP them, without vague dishonesty, without the idea that a customer is something like a rat you guide through a maze... Too many ugly things in my 3 weeks with AAMCO to list, along with the daily, "We're gonna make you what we want you to be" Thats what the owner has said to me seven times since i've been here.. Well, let me share my experience.. I’ve recently been (supposedly)hired at an AAMCO.. Though it’s going on 3 weeks and i havent seen a cent, or a W2, it pales in comparison to the “Program” they have in store for you… They are smart, they know how to get you in, and slowly lay it on you, whats about to happen to you..

You are meat grinded through psychological breakdown when you go to their “Customer management training”.. Which they sent me to in Sacramento California… These people are there to break you down mentally, militarily, and hopefully mold you into the robot they want you to be by ridiculing people in front of the class, A well known tactic is, throw EVERYONE out of the class and require that you recite in PERFECT verbatim, their fake robotic 100 paragraphs.. They KNOW you cannot achieve their standards, Maybe Brad Pitt could, he’s an actor after all… They doc you 3 points for substituting the word “You’ve” for “You have”.. 2 for the “You have” and 1 for not saying “You’ve”.. They require a 75% accuracy .. Whereas, someone just coming from flipping burgers, might actually learn a few things about service writing, they’re service managers will always perform less than an experienced one…

On to their sales tactics… They quote a rebuild, without a torque converter.. YOU NEVER SELL a tranny without the torque converter!! But now they have you by the balls.. Your transmission is apart, and $700 in Torque converter, tranny cooler, planetary gear ETC is added to your bill.. NOW, i can understand the planetary gear, ITS INTERNAL you cant see it but, the Torque converter has to be replaced 99% of the time.. They don’t tell you that til after the initial sale…

No more ranting but, AAMCO doesnt work for the employee of the customer… In ALL my 20 years service writing and bringing in 95% of the customer off the phone, I NEVER thought i’d get caught up in something like this.. It’s my worst nightmare to be robotic and ingenuine and dishonest to the customer.. Which is why i’ll be talking my last time to the owner…

A good service writer knows how to take care of the customer and KEEP them, without vague dishonesty, without the idea that a customer is something like a rat you guide through a maze…

Too many ugly things in my 3 weeks with AAMCO to list, along with the daily, “We’re gonna make you what we want you to be” Thats what the owner has said to me seven times since i’ve been here..

]]> By: Aaron Cook http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-/#comment-5060 Aaron Cook Thu, 24 Jan 2008 14:52:18 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5060 "For $3000.00, the guarantee should be for a few years, not 90 days." It was around $3,000 total, for both transmissions. The first one cost around $1,500 and that's what had the 90-day warranty. For the second one (about 120 days later) I talked them down to $1,200. Still a total rip-off as I had nothing but troubles with that tranny too. No matter how you look at it, AAMCO sucks! :evil: “For $3000.00, the guarantee should be for a few years, not 90 days.”

It was around $3,000 total, for both transmissions. The first one cost around $1,500 and that’s what had the 90-day warranty. For the second one (about 120 days later) I talked them down to $1,200. Still a total rip-off as I had nothing but troubles with that tranny too. No matter how you look at it, AAMCO sucks! :evil:

]]> By: Revellian http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-/#comment-5058 Revellian Tue, 22 Jan 2008 01:10:44 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5058 By getting some serious dirt on the owner and using the leverage to get a good deal...hahahahahahahaha :lol: By getting some serious dirt on the owner and using the leverage to get a good deal…hahahahahahahaha :lol:

]]> By: Revellian http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-/#comment-5059 Revellian Tue, 22 Jan 2008 01:09:12 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5059 Eric...I understand! Does a construction worker who works 80 hours per week deserve to make less money than a basketball star? Hahaha...NO!!!!!!!! If the world were filled with Bobbys....sports stars would make $35,000 per year base salary and play for the love of the game :mrgreen: Eric…I understand! Does a construction worker who works 80 hours per week deserve to make less money than a basketball star? Hahaha…NO!!!!!!!! If the world were filled with Bobbys….sports stars would make $35,000 per year base salary and play for the love of the game :mrgreen:

]]> By: Cases http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-5057 Cases Sun, 20 Jan 2008 05:27:39 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5057 How can someone find a "good" honest transmission repair shop? Each town should have some type of ranking system that is stamped on their front door and tells people where this shop is rank on the integrity level. <em>Cases's last blog post..</em><a href='http://cases-cradles-cables.com/94/casio/casio-cassiopeia-battery-charger-extender/' rel="nofollow">Casio Cassiopeia Battery Charger Extender</a> How can someone find a “good” honest transmission repair shop? Each town should have some type of ranking system that is stamped on their front door and tells people where this shop is rank on the integrity level.

Cases’s last blog post..Casio Cassiopeia Battery Charger Extender

]]> By: Eric "Speedcat Hollydale" http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-1/#comment-5056 Eric "Speedcat Hollydale" Sat, 19 Jan 2008 21:36:07 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5056 Bobby, I have been in the same boat. I did a few sales jobs in my 20's and had some gut feelings that the way that I created income was not always respectable. One instance in particular still hits my conscious to this day ... I think "earning" your money has more respect than most will give. I am not the richest man by any means, but my heart is OK with everything that transpires in any given work week. <em>Eric "Speedcat Hollydale"'s last blog post..</em><a href='http://speedcathollydale.blogspot.com/2008/01/golden-breast-plates-of-amore.html' rel="nofollow">Golden Breast Plates of Amore`</a> Bobby, I have been in the same boat. I did a few sales jobs in my 20’s and had some gut feelings that the way that I created income was not always respectable. One instance in particular still hits my conscious to this day … I think “earning” your money has more respect than most will give.
I am not the richest man by any means, but my heart is OK with everything that transpires in any given work week.

Eric “Speedcat Hollydale”’s last blog post..Golden Breast Plates of Amore`

]]> By: Revellian http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/comment-page-/#comment-5055 Revellian Sat, 19 Jan 2008 08:04:00 +0000 http://revellian.com/2008/01/16/the-ethics-of-doing-the-right-thing/#comment-5055 My girlfriend left me because of the situation...she thought I should have done what I was told at work. I also quit a great engineering job over something similar :shock: My girlfriend left me because of the situation…she thought I should have done what I was told at work. I also quit a great engineering job over something similar :shock:

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